All our services to make your trip as comfortable and fun as possible

At the Parque de Atracciones de Madrid we take care of every last detail to make your visit easier and ensure you only need to worry about enjoying our attractions. With our services we aim to offer everything you need for a fantastic day, full of fun and unforgettable memories.

Visitor Service Office

In the park we have a visitor service office. People with disabilities can contact our visitor service staff to receive personalized information about the services we offer. For more information download our Guide for people with disabilities.


There is one ATM available at the park, so you can always keep your money at hand. You can find it at the park’s Main Entrance.

Baby changing

Men and women’s toilets with baby-changing facilities can be found at Information (main entrance), Abismo (Machinery zone), Fiordos (Nature zone), Coches de choque (Nickelodeon Land), Star Flyer (Tranquillity zone) and at the Puerta Batán.

Bono Parques

We help you to manage Bono Parques at the Customer Service office on the opening days of the park, from 12 pm until 2 hours before park's closure.

Ride-on cars

Take the little ones for a ride on our great little cars which you can park at the stops located across the parks. Our ride-on cars can be rented for €11 (plus €9 deposit) next to the ATM at the Park's Main Gate.


At our two entrances we provide a secure space to store your belongings and avoid any loss or damage. They can be rented at the locker terminal from 10€ and we offer several sizes. Check types and prices here.

Adapted facilities

Our facilities are adapted for wheel-chair users. You can access our guide for people with disabilities here.


Don’t get soaked when you enjoy our water attractions. We offer fast-drying machines next to the Aserradero (Machinery zone), Los Rápidos (Nature zone) and Splash Bash (Nickelodeon kids’ zone). This is a paid service.

Lost and found

In our Customer Service Office, next to the main entrance, we collect and return lost objects.

Breastfeeding room

We offer a breastfeeding room in the Customer Service Office (main entrance) for the comfort of all families.

First aid

Beside the Customer Service Office (main entrance) you’ll find our first-aid service with a first-aid kid and a healthcare assistant to respond to any emergencies.

REMEMBER: in order to access the medical service, the use of a safety mask is mandatory.

Our app Parque de Atracciones de Madrid principal
The park in your hands with our app

The park in your hands with our app

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