Services

At the Parque de Atracciones de Madrid we take care of every last detail to make your visit easier and ensure you only need to worry about enjoying our attractions. With our services we aim to offer everything you need for a fantastic day, full of fun and unforgettable memories.

In the park we have a visitor service office. People with disabilities can contact our visitor service staff to receive personalized information about the services we offer. For more information download our Guide for people with disabilities.

There is one ATM available at the park, so you can always keep your money at hand. You can find it at the park’s Main Entrance.

Men and women’s toilets with baby-changing facilities can be found at Information (main entrance), Abismo (Machinery zone), Fiordos (Nature zone), Bumper Cars (Nickelodeon kids’ zone), Star Flyer (Tranquillity zone) and at the Puerta de Batán.

We’re available to help you manage your Bono Parques at the Bono Parques Centre at the main entrance, it is open everyday from 11:00 to 18:00h.

Take the little ones for a ride on our great little cars which you can park at the stops located across the parks. Our ride-on cars can be rented for €11 (plus €9 deposit) at the Customer Service Office.

At our two entrances we provide a secure space to store your belongings and avoid any loss or damage. You can rent it at the Customer Service Office and we offer two sizes: small lockers, capable of storing up to three backpacks, which cost €7 anda large lockers can store up to six backpacks, for €10. For renting one you have to make a deposit of €5. Here you can check the prices.

Our facilities are adapted for wheel-chair users. You can access our guide for people with disabilities here.

Don’t get soaked when you enjoy our water attractions. We offer fast-drying machines next to the Aserradero (Machinery zone), Los Rápidos (Nature zone) and Splash Bash (Nickelodeon kids’ zone). This is a paid service.

In our Customer Service Office, next to the main entrance, we collect and return lost objects.

We offer a breastfeeding room in the Customer Service Office (main entrance) for the comfort of all families.

Beside the Customer Service Office (main entrance) you’ll find our first-aid service with a first-aid kid and a healthcare assistant to respond to any emergencies.

REMEMBER: in order to access the medical service, the use of a safety mask is mandatory.