Park rules

Safety is a shared responsibility. We expect visitors to Parque de Atracciones de Madrid (hereinafter the “Park”) to act responsibly and with good judgment, ensuring their own health and safety and that of the persons under their care, especially minors, whom they must supervise at all times as their guarantors, as well as the health and safety of other visitors.

In this regard, visitors must (i) READ, COMPLY WITH AND RESPECT all written rules, indications, warnings and recommendations, as well as all instructions and directions provided by our staff, and (ii) make APPROPRIATE AND RESPONSIBLE USE of the leisure facilities and the safety equipment that, where applicable, may be provided to them.

Each visitor undertakes to maintain civil and considerate behavior, and is obliged to (i) treat with respect other visitors, Park staff and the facilities themselves, and (ii) preserve and respect the flora and fauna of the surrounding environment.

Visitors who, at the discretion of Park staff, breach these operating rules, fail to follow staff instructions and/or act irresponsibly and/or disrespectfully towards other visitors and/or Park staff, may be expelled from the Park without the right to claim any refund. In addition, if such visitors are holders of any season pass for leisure parks managed by GRUPO PARQUES REUNIDOS (“Bono Parques”), measures may be applied consisting of withdrawal or cancellation of the Bono Parques for serious breaches, or temporary withdrawal or suspension of the Bono Parques for minor breaches, in accordance with the General Terms and Conditions of this product, available at  https://www.bonoparques.es/terminos-y-condiciones.

Finally, it should be noted that the Park reserves the right to report such conduct to the competent authorities.

Please consult at all times the specific guides and rules displayed at the entrance of each leisure facility, as well as these Park operating rules.

To this end, it is also essential that visitors responsible for persons who cannot properly read or understand the written rules, indications, warnings and/or recommendations (for example, minors or persons with disabilities) explain them and remind them whenever necessary, without prejudice to the assistance that Park staff may provide where necessary. The Park provides specific information for visitors with disabilities: https://www.parquedeatracciones.es/prepara-tu-visita/personas-y-servicios/personas-con-discapacidad

IMPORTANT! Evaluate your physical and emotional condition BEFORE just “going for it”

The Park’s attractions and other facilities can provide our visitors with wonderful memories and exciting fun!

However, please be reminded that attractions and water facilities may also involve adrenaline-pumping activities that place your body under stress through various forces (centrifugal and centripetal), acceleration, speed, rapid and unpredictable movements, which may push you in different directions and may cause, among other things, muscle tension and strain in the neck and back, as well as increased heart rate and blood pressure.

For this reason, it is <u>VERY IMPORTANT</u> that:

• YOU DO NOT PARTICIPATE, OR ALLOW PERSONS UNDER YOUR CARE TO PARTICIPATE, IN ANY ATTRACTION, ACTIVITY OR WATER FACILITY IF YOU ARE UNDER THE INFLUENCE OF ALCOHOL, MEDICATION OR ANY OTHER NARCOTIC SUBSTANCE THAT MAY AFFECT HEALTH, SENSES, MENTAL ACUITY, REFLEXES OR COORDINATION.
• YOU DO NOT PARTICIPATE, OR ALLOW PERSONS UNDER YOUR CARE TO PARTICIPATE, IN ANY ATTRACTION, ACTIVITY OR WATER FACILITY IF YOU SUFFER FROM, HAVE SUFFERED FROM, OR BELIEVE THAT YOU MAY SUFFER FROM ANY MEDICAL CONDITION, PRE-EXISTING HEALTH PROBLEM OR INJURY, INCLUDING – WITHOUT LIMITATION – HEART, NEUROLOGICAL, MUSCULAR, BACK, NECK, BONE, JOINT, TENDON, LIGAMENT, BRAIN, EYE OR EAR INJURIES, OR ANY OTHER ILLNESS OR INJURY THAT MAY BE TRIGGERED OR WORSENED BY THE USE OF THE ATTRACTION OR PARTICIPATION IN THE ACTIVITY.
• UNLESS OTHERWISE INDICATED BY YOUR DOCTOR, YOU DO NOT PARTICIPATE, OR ALLOW PERSONS UNDER YOUR CARE TO PARTICIPATE, IN ANY ATTRACTION, ACTIVITY OR WATER FACILITY IF YOU ARE PREGNANT (OR SUSPECT THAT YOU MAY BE), IF YOU HAVE UNDERGONE SURGERY IN RECENT MONTHS, OR IF YOU ARE STILL CONVALESCING OR RECOVERING FROM ANY ILLNESS, PAIN, TREATMENT OR MEDICAL PROCEDURE.

ONLY YOU CAN DETERMINE WHETHER YOU ARE PHYSICALLY AND MENTALLY FIT TO SAFELY PARTICIPATE IN AN ATTRACTION OR OTHER ACTIVITY.

THE PARK CANNOT GUARANTEE YOUR HEALTH OR THAT OF PERSONS UNDER YOUR CARE. THEREFORE, IT IS YOUR RESPONSIBILITY (I) TO ENSURE THAT YOU OR PERSONS UNDER YOUR CARE ARE IN A SUITABLE STATE AND CONDITION TO USE THE ATTRACTIONS, ACTIVITIES OR WATER FACILITIES, AND (II) TO VERIFY THAT BOTH YOU AND PERSONS UNDER YOUR CARE MEET THE AGE, WEIGHT AND HEIGHT REQUIREMENTS AND LIMITATIONS ESTABLISHED IN THESE OPERATING RULES AND IN THE SPECIFIC INFORMATION DISPLAYED AT THE ENTRANCE OF EACH ATTRACTION, ACTIVITY OR WATER FACILITY.

REMEMBER THAT YOU ASSUME THE RISKS OF ANY ATTRACTION, ACTIVITY OR WATER FACILITY IN WHICH YOU CHOOSE TO PARTICIPATE. IF YOU HAVE ANY QUESTIONS, OUR STAFF WILL BE HAPPY TO ASSIST YOU.

A) Rules and conditions for accessing and using the park

1. The Park’s capacity and that of its different facilities is limited.
2. Access to the Park premises with pets is not permitted, except for assistance animals, such as guide dogs, duly accredited.
3. Access to the Park premises with bicycles, skates, scooters or similar items is prohibited.
4. For safety reasons, there are access restrictions for certain attractions, whether due to age, height and/or physical condition. Please check the applicable access restrictions at the entrance of each attraction or through the Park’s website. Please note that, to determine compliance with height requirements, measurements will be taken with footwear on.
5. The Park provides https://www.parquedeatracciones.es/prepara-tu-visita/personas-y-servicios/personas-con-discapacidad for visitors with disabilities. Please make sure to read it together with the respective access conditions before purchasing reduced-rate tickets for persons with disabilities and/or visiting the Park.
6. Some attractions, restaurants, shops and/or games may remain closed for organizational or technical reasons, which may include maintenance, repair, upgrading and/or improvement operations, as well as for weather-related reasons that prevent or discourage opening due to safety concerns or the technical limitations of attractions or facilities caused by rain, hail, snow, wind or temperature changes. The Park will endeavor to inform visitors as far in advance as possible through its website, official social media profiles and information points throughout the Park.
7. Show schedules are for guidance only and may be modified at any time. Consequently, the Park reserves the right to modify, suspend or cancel, in whole or in part, the scheduled shows, including the total or partial removal or alteration of certain scenes, elements, acts or acrobatics, when technical, operational, safety, weather-related or other reasons arise that, at its sole discretion, prevent or advise against their performance.
8. To leave the premises temporarily, it will be mandatory to notify Park staff located at the ACCESS POINTS before leaving, as re-entry will require proper identification with the corresponding Park stamp or any other identification method established by the Park. Failure to do so may result in denied access to the facilities.
9. All types of sales and the distribution of flyers, leaflets or products are prohibited within the Park premises, except those expressly authorized by the Park.
10. Photographs and/or videos are taken in the Park solely for the purpose of offering visitors a souvenir of their visit. These photographs and/or videos may be taken:        

           I.   At the Park entrance or during the visit, where duly accredited photographers may offer you the option to have photographs taken. Such photographs will be taken only                   if you – or persons under your care – voluntarily pose for the photographers and express your consent.

           II.   Automatically on certain attractions or activities, always as part of the experience. In these cases, photographs and/or videos are taken without visitor intervention                          and solely for viewing and optional purchase at the end of the ride or experience. In any case, you will be clearly informed of the taking of photographs before                                        accessing such attractions or activities.

Unless you purchase the photographs and/or videos, they will be deleted at the end of the day, with no possibility of recovery. If you purchase them, they will be retained for an additional period as indicated on the information signs available at viewing and sales points or at the entrances of attractions and activities offering this service. You can find out where to view and purchase your photographs at the Park ticket offices, information office or at each attraction’s entrance.

Under no circumstances will photographs be sold to persons other than those appearing in them or persons related to them.

It is strictly forbidden to photograph or record the images displayed at photograph viewing and sales points.

The Park is not responsible for photographs or videos taken personally by visitors during their visit, provided that such use is private and domestic and outside the Park’s control.

For any questions, comments or exercise of rights regarding data protection related to the taking of photographs, you may contact the Park’s Data Protection Officer (DPO) at dpo@grpr.com.

1. The Park is committed to protecting the privacy and personal data of its visitors. Information on personal data processing carried out through the Park website can be found in the Privacy Policy. In accordance with applicable regulations, any other personal data processing carried out during or in connection with your visit will be duly informed and must have the appropriate legal basis before it is carried out. For any additional inquiries, you may contact the DPO** via dpo@grpr.com.**
2. In the picnic area, there is a large terrace with tables and benches for Park visitors to consume the food they have brought into the Park. The remaining terraces throughout the Park are for the exclusive use of customers who have purchased food from any of the Park’s food establishments.
3. All cups supplied in the Park are reusable. Visitors must pay one euro as a deposit for each cup provided, whether included in menus or with beverages purchased at any Park establishment. At the end of the visit on the same day, visitors may choose one of the following options: (1) return the cup and recover the deposit; (2) keep the cup as a souvenir, in which case the deposit will not be refunded; or (3) return the cup and donate the deposit amount to the charitable foundation indicated in the Park at that time. Cups may be returned at any Park establishment or at the designated cup collection points. In all cases, the purchase receipt must be presented to return reusable cups.
4. Access is prohibited for minors under 14 years of age who are not accompanied by an adult responsible for their custody and behavior.

B) Safety rules

1. The sale and consumption of alcoholic beverages and tobacco is strictly prohibited for persons under 18 years of age.
2. For safety reasons, the Park reserves the right for duly authorized staff to inspect backpacks, handbags, bags or other types of luggage in the cases and within the limits established by law.
3. Visitors must look after and take care of their personal belongings, as the Park is not responsible, for reasons not attributable to the Park, its facilities or its staff, for any loss, theft, damage or deterioration suffered during their stay.
4. Smoking (including vapes and electronic cigarettes) is prohibited throughout the entire Park premises, except in specially designated and clearly signposted areas. The Park reserves the right to expel from the premises any person who, after being required by Park staff to comply with this rule, continues to breach it.
5. The use of remotely piloted aircraft is not permitted in the Park.
6. The use of selfie sticks or similar devices on attractions is prohibited to ensure visitor safety. The Park reserves the right to expel any person who, after being required by Park staff to comply with this rule, continues to breach it.

C) Ticket and pass rules

1. The price of the ticket or, where applicable, the Bono Parques, is only refundable in the cases provided for by applicable regulations.
2. The Park ticket or, where applicable, the corresponding Bono Parques must be kept throughout the visit and shown to Park and/or security staff upon request. The Park reserves the right to expel any person who is inside the Park without a valid entry ticket or Bono Parques.
3. If your ticket includes a free accompanying person, both must enter together on their first access to the premises.
4. Certain attractions, services, shows and/or activities within the Park are not included in the ticket price or Bono Parques. For more information, please consult the information point at the Park entrance or the Park website.

D) Rules of coexistence

1. Out of respect and courtesy to others, queue jumping or holding places in line for others is not permitted. Please respect and wait your turn.
2. To preserve hygiene, courtesy and respect towards others, during your stay in the Park you may not remain in swimwear, barefoot or with your torso uncovered.
3. So that all visitors can enjoy the attractions, at the end of each ride visitors must leave the vehicle promptly, following staff instructions and the designated exit route. To re-ride an attraction, queues must be respected once again.
4. The taking of photographs and/or videos in the Park, or with any of its characters and/or themed areas, showing behavior, gestures, clothing, symbols and/or accessories that are disrespectful, obscene, unlawful, racist, xenophobic, or that in any way violate human dignity or are inappropriate in a family and children’s leisure context and/or breach Park operating rules is prohibited. Likewise, the Park reserves the right not to take and/or sell photographs and/or videos in which such conduct is observed.
5. The Park does not provide a public address system for broadcasting personal messages.

E) Violations

The Park reserves the right of admission and expulsion from its facilities, without any right to compensation, for visitors who seriously breach the rules listed. Additionally, if such visitors are holders of a Bono Parques, measures may be applied consisting of withdrawal or cancellation of the Bono Parques for serious breaches, or temporary withdrawal or suspension of the Bono Parques for minor breaches, in accordance with the General Terms and Conditions of this product, available at https://www.bonoparques.es/terminos-y-condiciones.

Furthermore, and without prejudice to the foregoing, the Park reserves the right to deny admission or expel from its facilities any person who seriously breaches the rules listed below or falls into the following situations:

1. Serious disturbance of order in the Park or its facilities, or the commission of any crime or offense therein.
2. Improper use of tickets or Bono Parques (including fraudulent, misleading or bad-faith use by the holder and/or resale or falsification). Only tickets purchased at authorized points of sale will be valid.
3. Bathing in fountains or water attractions not intended for such use.
4. Committing acts of vandalism or causing damage to Park facilities or the belongings of its employees.
5. Conduct that causes inconvenience or seriously affects the enjoyment of other visitors<u> and/or Park employees</u>.
   <u>6. Failure to comply with Park staff instructions or attraction use rules when this may endanger the physical integrity of the user or third parties.</u>
6. Leaving persons under your care unattended, especially minors, when they engage in the behaviors described above.
7. Consumption, sale or distribution of any type of drug or narcotic substance within the Park premises. The Park will immediately expel any person who breaches this rule and will notify the authorities accordingly.
8. Persons showing clear signs of intoxication or any other circumstance from which it may reasonably be inferred that they may disturb public order or peace.